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ServiceMax is the global leader in Service Execution Management, a software category that includes both Field Service Management and Asset Service Management. ServiceMax provides a cloud-based software platform that improves the productivity of complex, equipment-centric service execution for OEMs, operators, and 3rd-party service providers.

Enterprise companies across the globe have turned to ServiceMax to help them keep the world running, while reaping the benefits of increased revenue, higher productivity, improved customer experience, secure enterprise communication, greater safety and better compliance. For more information, visit

To maximize the benefits from the ServiceMax implementation, your support and service organization is required to have a good understanding of the business processes supported by ServiceMax. These are illustrated in the diagram below and the individual business processes are explained in the following sections.

ServiceMax Business Processes – 360 Degree Overview