Dispatch Console HTML5 (Dispatch Console) is a HTML5-based ServiceMax application which enables Service Teams and dispatchers to schedule Work Orders on Technicians' calendars. It helps identify open Work Orders and locate the most suitable Service Teams / Technicians by matching Work Order attributes with Service Team/Technician attributes. It enables interactive analysis of technicians' availability and workload using the calendar that displays Technicians' events and the interactive map that displays a technician's daily route.
Dispatch Console is used by call center/dispatch organizations responsible for routing Work Orders to various Service Teams. In some organizations, dispatchers are responsible for identifying a Service Team only. In such cases, the Service Team managers/leaders will use the Dispatch Console to view the Work Orders queued to their team and assign/schedule it to their team members.